Receiving Fax Online

Before you start

Here are some things to know before you begin this process.

  • To receive fax, your account needs to have at least one fax number. Learn how to add a fax number to your account. You can add a number if you are subscribed to a monthly fax plan. 
  • You receive faxes that were sent to the fax numbers in your account. 

Receiving fax on the app

To view fax messages received through a fax number in your account, follow these steps.

  1. Go to Internet Fax > Received. All your received fax messages will be displayed on this page.
  2. To view a message, selectthe view or eye icon.
  3. Optional: To download the message as a PDF or a TIFF file, selectthe gear or cog iconand click Download.

Receiving fax via email

To receive fax via email, you need to add a receiver email address. When your fax number receives fax, the fax will be forwarded to the receiver email address.

To add a receiver email address, follow these steps.

  1. Go to Fax Numbers > Active.
  2. Choose a fax number. Messages received through this number will be forwarded to the receiver email address.
  3. Selectthe gear or cog iconand click Settings.
  4. Search for an email address that will receive fax sent to the number. To add a new email address, selectthe plus iconAdd New Member.
  5. Optional: You can add multiple email addresses to the fax number. An email address can only be assigned to one number.
  6. Add the email address as a receiver email address by selectingthe plus icon.
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